Utility Emergency

The University of Arizona has a maintained infrastructure of utilities that is generally uninterrupted. However, emergencies such as electric power failure, natural gas leaks, and plumbing failure do occur. During these emergency situations, remaining calm and following the listed procedures will help minimize the disruption to everyday activities.

Procedures to Follow

Power Outage

  1. Try to remain calm.
  2. If possible, call Facilities Management at 520-621-3000.
  3. If you are in an unlighted area, proceed cautiously to an area that has emergency lighting.
  4. Provide assistance to others in your immediate area who are unfamiliar with the building.
  5. If instructed to evacuate, proceed cautiously to the nearest exit.

Note: Major campus buildings are equipped with an emergency light system that within 10 seconds of electrical failure will provide enough illumination in main corridors and stairways for safe exiting.

Elevator Failure

  • All campus elevators are equipped with emergency phones connected directly to University police. If you are trapped in an elevator, contact University police via the emergency phone.
  • If you discover an emergency (e.g., trapped occupants) involving an elevator, call University police immediately at 9-1-1.

Gas Leak

  • Extinguish any open flames (this includes cigarettes).
  • Do not turn on or off any electrical appliances, light switches, etc.
  • Cease all operations and immediately evacuate the building.
  • From a distant phone immediately call University police at 9-1-1 and Facilities Management at 520-621-3000.

Plumbing Failure/Flooding

  • Call Facilities Management at 520-621-3000 immediately and tell the respondent of the exact location and severity of leak.
  • If there are electrical appliances and outlets near the leak, use extreme caution.
  • If there is any possible danger, evacuate the area.
  • If you know the source of the water and can safely stop it (i.e. unclog the drain, turn off the water, etc.), do so cautiously.
  • Be prepared to assist as directed in protecting objects that are in jeopardy. Take only essential steps to avoid or reduce immediate water damage by covering, removing, or elevating them.


| Subject matter experts: Facilities Management/UAPD – Updated: April 2023